1)
INTRODUCTION TO CONTACT WITH LAWYER.
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2)
In general, do you mention or recommend the
Lawyer you are a client of to your colleagues,
family, friends and/or clients?
YES
NO
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3)
Do you consider that you received correct
professional advice from the lawyer in the
matters in which you are involved?
YES
NO
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4)
Do you consider that the lawyer you are a
client of works correctly on the matters you
request of them?
YES
NO
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5)
Give any reasons that would lead you to change
lawyer or law firm currently dealing with
your legal matters.
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6)
Level of professionalism and/or efficiency
perceived in your lawyer when giving their
legal opinion on the issues you consult with
them.
(evaluate
on a scale of 1-10, with 1 as ‘poor’
and 10 ‘excellent’)
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7)
Do you consider that your lawyer maintains
the personal and/or telephone contact necessary
to keep you up to date with your affairs?
YES
NO
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8)
What information do you feel is missing from
that provided by the law firm of which you
are a client?
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9)
Do you consider that the previous information
provided by your lawyer on the fees arising
from the matter in question or possible final
cost is sufficient?
YES
NO
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10)
Do you consider that the final fees invoiced
by your lawyer are in line with the initial
estimate you were given?
YES
NO
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11)
What is your opinion of the fees paid to
your lawyer?
Very expensive
expensive
Normal
Cheap
Very
Cheap
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12)
How do you evaluate the graphic image transmitted
by this firm?
(evaluate
on a scale of 1-10, with 1 as ‘poor’
and 10 ‘excellent’)
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13)
Evaluate the following aspects in the presentation
of documents and/or reports made by your lawyer
(evaluate
on a scale of 1-10, with 1 as ‘poor’
and 10 ‘excellent’)
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14)
Image transmitted by lawyer in the following
areas.
(evaluate
on a scale of 1-10, with 1 as ‘poor’
and 10 ‘excellent’)
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15)
Sectors or legal specialities within which
this firm fits
(indicate those for which you think
it is known)
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16)
Give a score of between 1-10 for the following
physical features of the firm (those
you know)
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17)
What improvements would you make? In what
areas do you think we could improve?
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18)
Which do you value most: out of court settlements,
conceding ground in some areas, or judicial
action?
Out
of court
Judicial
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19)
Opinion of this website and its contents.
(evaluate
on a scale of 1-10, with 1 as ‘poor’
and 10 ‘excellent’)
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20)
If in a given legal action you decided not
to take legal action and/or use a lawyer,
what were your reasons?
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21)
Do you contact lawyers as a preventive measure
and/or to solve extrajudicial questions
that do not call for court action?
YES
NO
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22)
If you do not, who do you turn to to solve
problems of this type?
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23)
Would you be interested in any other type
of service that you believe this Firm could
offer and is lacking in the information
provided on this website?
YES,
please state which
NO
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24)
Suggestions
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Thank
you for dedicating your time and effort
to answering this questionnaire, which we
use to help offer you an improved service.
Your opinion is very important to us. |
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