Questionnaires and suggestions to Zanón y Asociados, S. L.

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Questionnaires and suggestions

QUESTIONNAIRE ON SERVICES REQUESTED

On completion of each professional service requested by its clients, the firm sends a short questionnaire as detailed below, in order to improve the quality of the services offered:

1) LEVEL OF SATISFACTION WITH FINAL SOLUTION OF CASE.

HIGH MEDIUM LOW

2) LEVEL OF SATISFACTION WITH PERIOD IN WHICH SOLUTION WAS ATTAINED.

HIGH MEDIUM LOW

3) LEVEL OF SATISFACTION WITH SOLUTIONS RECOMMENDED AND/OR APPLIED.

HIGH MEDIUM LOW

4) WORK CARRIED OUT BY LAWYER RESPONSIBLE FOR CASE
(evaluate on a scale of 1-10, with 1 as ‘poor’ and 10 ‘excellent’)

5) GENERAL EVALUATION OF WORK CARRIED OUT.
(evaluate on a scale of 1-10, with 1 as ‘poor’ and 10 ‘excellent’)

6) TREATMENT RECEIVED IN TELEPHONE COMMUNICATIONS.

VERY GOOD GOOD NORMAL NOT VERY GOOD

POOR

7) TREATMENT RECEIVED BY PROFESSIONALS WORKING FOR FIRM.

VERY GOOD GOOD NORMAL NOT VERY GOOD

POOR

8) INFORMATION RECEIVED ON ESTIMATE/PRICE OF CASE

SUFFICIENT INSUFFICIENT

9) WAS THE FINAL PRICE IN LINE WITH THE ESTIMATE?

YES NO

10) EVALUATION OF FINAL PRICE FOR CASE (ACCORDING TO WORK CARRIED OUT AND/OR RESULT OBTAINED).

VERY EXPENSIVE EXPENSIVE NORMAL CHEAP

VERY CHEAP

11) ACCESSIBILITY TO LAWYER IN CHARGE OF CASE

VERY GOOD GOOD NORMAL NOT VERY GOOD

POOR

12) INFORMATION RECEIVED ON PROGRESS OF CASE.

SUFFICIENT INSUFFICIENT

13) GENERAL LEVEL OF SATISFACTION AS A CLIENT WITH THE FIRM
(evaluate on a scale of 1-10, with 1 as ‘poor’ and 10 ‘excellent’)

14) WOULD YOU RECOMMEND THIS FIRM TO OTHER INDIVIDUALS OR COMPANIES LOOKING FOR A SOLUTION TO THEIR LEGAL PROBLEMS?

YES NO

15) HAVE YOU DONE THIS?
YES NO

16) ARE YOU AWARE OF THE DISCOUNTS APPLICABLE FOR INTRODUCING NEW CLIENTS TO THE FIRM?
YES NO

17) SUGGESTIONS (optional)