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QUESTIONNAIRE ON SERVICES REQUESTED

On completion of each professional service requested by its clients, the firm sends a short questionnaire as detailed below, in order to improve the quality of the services offered:

1) LEVEL OF SATISFACTION WITH FINAL SOLUTION OF CASE.

HIGH    MEDIUM    LOW


2) LEVEL OF SATISFACTION WITH PERIOD IN WHICH SOLUTION WAS ATTAINED.

HIGH    MEDIUM    LOW


3) LEVEL OF SATISFACTION WITH SOLUTIONS RECOMMENDED AND/OR APPLIED.

HIGH    MEDIUM    LOW


4) WORK CARRIED OUT BY LAWYER RESPONSIBLE FOR CASE
(evaluate on a scale of 1-10, with 1 as ‘poor’ and 10 ‘excellent’)

 

5) GENERAL EVALUATION OF WORK CARRIED OUT.
(evaluate on a scale of 1-10, with 1 as ‘poor’ and 10 ‘excellent’)


6) TREATMENT RECEIVED IN TELEPHONE COMMUNICATIONS.

VERY GOOD   GOOD   NORMAL    NOT VERY GOOD   

POOR


7) TREATMENT RECEIVED BY PROFESSIONALS WORKING FOR FIRM.

VERY GOOD    GOOD   NORMAL    NOT VERY GOOD  

POOR


8) INFORMATION RECEIVED ON ESTIMATE/PRICE OF CASE

SUFFICIENT     INSUFFICIENT


9) WAS THE FINAL PRICE IN LINE WITH THE ESTIMATE?

YES    NO


10) EVALUATION OF FINAL PRICE FOR CASE (ACCORDING TO WORK CARRIED OUT AND/OR RESULT OBTAINED).

VERY EXPENSIVE   EXPENSIVE    NORMAL   CHEAP   

VERY CHEAP


11) ACCESSIBILITY TO LAWYER IN CHARGE OF CASE

VERY GOOD    GOOD     NORMAL    NOT VERY GOOD  

POOR


12) INFORMATION RECEIVED ON PROGRESS OF CASE.


SUFFICIENT    INSUFFICIENT


13) GENERAL LEVEL OF SATISFACTION AS A CLIENT WITH THE FIRM
(evaluate on a scale of 1-10, with 1 as ‘poor’ and 10 ‘excellent’)

14) WOULD YOU RECOMMEND THIS FIRM TO OTHER INDIVIDUALS OR COMPANIES LOOKING FOR A SOLUTION TO THEIR LEGAL PROBLEMS?

YES     NO


15) HAVE YOU DONE THIS?
YES   NO


16) ARE YOU AWARE OF THE DISCOUNTS APPLICABLE FOR INTRODUCING NEW CLIENTS TO THE FIRM?
YES     NO


17) SUGGESTIONS (optional)